Click on any question to see to the appropriate answer.
| Q: |
What is Business Banker Online Services?
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| A: |
Geneva State Bank Business Banker Online Services is our Internet business banking product that allows business clients 24-hour, real-time access to their accounts. By simply logging on to Business Banker Online Services from www.genevastatebank.com, business clients can view account information, move funds, check transactions, view check images, initiate stop payments and wire transfers, and more including ACH transfer capabilities. |
| Q: |
What does Business Banker Online Services cost?
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| A: |
Business Banker Online Services are available in four different plans, Level I, Level II, Level III and Level IV. For more information about pricing, contact a Personal Banker at your local branch, who will work with you to determine which plan works best for your business.
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| Q: |
Who can access Business Banker Online Services?
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| A: |
Business Banker Online Services are available to any Geneva State Bank client with a business account. Businesses can also grant full or limited use of Business Banker Online Services to employees.
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| Q: |
How do I sign up for Business Banker Online Services?
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| A: |
You can sign up for Business Banker Online Services by contacting a Personal Banker at your local Geneva State Bank. We will work with you to establish the appropriate plan and service levels for your individual business needs.
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| Q: |
How do I get an access ID and password for Business Banker Online Services?
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| A: |
Access IDs and passwords will be given to you once your enrollment applications have been approved and account setup is complete.
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| Q: |
How do I access Business Banker Online Services?
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| A: |
Access the Internet and go to the Geneva State Bank website at www.genevastatebank.com
- From the homepage, click Log In under the Business side of the Online Banking box in the upper right-hand corner of the navigation page.
- Enter the Access ID you were given and click submit.
- Enter the Password you were given and click submit.
- An image will automatically be assigned with your access ID. You will need to enter an authentication pass phrase. (Ex. – If your image is of a rabbit, you may choose to use Bunny as your authentication pass phrase.)
- Choose your three challenge questions and provide an answer for each.
- Register your computer if it is the computer you normally use, otherwise choose public and submit the page.
- The next time you Log In, you will be shown the Access ID page where you will again need to enter your access ID and click submit.
- Your authentication image and phrase will appear. If both are correct, enter your Password and click submit.
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| Q: |
How do I exit Business Banker Online Services?
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| A: |
When you have completed your Business Banker Online session, it is recommended that you click logoff at the top of the screen to terminate your session. However, if you forget to log off, the system will terminate your session after 15 minutes of inactivity. If you wish to continue your session, just return to the log on page and enter your access codes again. As an additional security precaution, you should also close your browser after your online session and clear your browser’s history.
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| Q: |
Business Banker Online Services give me "real-time" current account information. What does that mean?
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| A: |
Unlike other financial institutions that update information in “batches” one or two times a day, Business Banker Online Services provide account balances and transactions for savings and checking accounts that are generally current and will reflect transactions made during the day as they occur when using Phone Banking or other Business Banker Online Services. This includes transfers, deposits and withdrawals, and ACH transactions. Balances and available credit information for loans reflects real-time activity, but only under current day activity. CD balances are generally current as of the end of the previous business day.
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| Q: |
Can I download my business account history into my financial management software on my computer?
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| A: |
Yes, information can be downloaded from your checking, savings, and loan accounts on Business Banker Online Services into a format that can be used with Quicken (QIF), Microsoft Money, or other commonly used spreadsheet applications (such as Excel, Access, or Lotus).
- From the accounts screen, click on the account from which you want to export information. This will take you to the “balance” page.
- Click the Transactions button. Select either the Menu or Search option.
- In the Search box/window, fill in or select the criteria for your export. Be sure to select the type of export format from the dropdown list.
- Click Export found at the bottom of the table. Your information will be downloaded and you will then be asked to save the file. Once saved, you can import it into the appropriate application: Quicken (QIF), MS Money (.OFX), MS Excel/Lotus 1-2-3 (.CSV).
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| Q: |
How much transactional information is maintained by Business Banker Online Services and for how long?
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| A: |
You can access transactional information for your current statement cycle and previous statement cycle.
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| Q: |
Can I download my business account information for the past year?
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| A: |
No. Account transactional information is maintained only through your current and previous statement cycle.
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| Q: |
Can I transfer funds from/to other financial institutions using Business Banker Online Services?
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| A: |
Yes, with Level II, III, and IV Business Banker Online Service plans, you can initiate a wire transfer or establish an ACH Funds Transfer.
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| Q: |
Can I transfer funds between my personal and business accounts?
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| A: |
For sole proprietors and owners, transfers can be made between personal and business accounts. This feature is not available for government, public entity, or nonprofit accounts.
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| Q: |
Can I approve all transfers initiated by employees over a certain amount?
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| A: |
With Business Banker Online Services you can specifically and individually define access levels, limits, and capabilities of each employee-user for transfers as well as many other Business Banker Online features.
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| Q: |
When will advances, payments, or transfers made through Business Banker Online Services be credited or debited from my business account?
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| A: |
Your Business Banker Online Services agreement will contain the specific information.
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| Q: |
How do I add an account in Business Banker Online Services?
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If you want to add another account, simply contact a Personal Banker at your local branch.
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| Q: |
Can I view check transactions in check number order?
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| A: |
Yes. Once you are in an account screen, simply click Transactions and then either Previous Statement or Current Statement. Once the transactions are displayed, click on the Transaction Number column and it will sort in ascending order. Click the heading again and it will sort in descending order.
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| Q: |
How can I view an image of a check?
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| A: |
To view the front or back of a check image, click Transactions and then either Previous Statement or Current Statement. Once the transactions are displayed, click on the check number under the Transaction Number column heading.
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| Q: |
What should I do with the confirmation numbers I receive after I initiate a transaction such as a transfer?
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| A: |
You may either print the screen or simply make a note of the confirmation number for future reference. If you have a problem with one of your transactions, you can reference the confirmation number when you speak with a Geneva State Bank representative.
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